Return & Refund Policy
Your satisfaction matters to us. Here's everything you need to know about returns and refunds.
Return Policy Overview
We accept returns within 7 days from the date of delivery.
To qualify, the item must meet the conditions stated below.
Eligible for Return
Items may be eligible for return if:
- The item is defective or damaged upon arrival
- The wrong item was received
- The item is significantly different from its description
All return requests must be reported within 7 days of receiving the item.
Not Eligible for Return
Returns will not be accepted for:
- Items with visible signs of use
- Accessories or items with broken seals
- Items damaged due to misuse or improper handling
- Change of mind or buyer's remorse
We encourage customers to review product details carefully before placing an order.
How to Request a Return
To request a return:
- Contact our support team via email or message.
- Provide your order number and a clear description of the issue.
- Attach photos or videos as proof (if applicable).
- Wait for return approval and instructions before sending the item back.
Returns sent without prior approval may not be accepted.
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 3–7 business days.
- Refunds will be issued through the original payment method.
- Processing times may vary depending on your payment provider.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
If the return is due to other reasons, the customer will be responsible for return shipping fees.
Questions?
If you have any questions about returns or refunds, email us at rjmusicshop@gmail.com or visit our Contact Us page.